Definitions and Interpretations
Reference to "I", "we", “D&R” and "us" is a reference to Dudley & Roo. Reference to "you" and "your" is a reference to the purchaser of goods from Dudley & Roo or a viewer of this website.
Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Dudley & Roo, you confirm that you accept these terms & conditions which shall apply to all orders placed or to be placed at Dudley & Roo for the sale and supply of any products.
None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by us.
All personal information you provide us with or that we obtain will be handled by us in confidence to protect your personal information. The personal information you provide will be used to ensure deliveries to you, and to provide offers and information on our products.
The information you provide is only available to Dudley & Roo and will not be shared with disassociated third parties. You have the right to inspect the information held about you. You always have the right to request that we delete or correct the information held about you. By accepting the Dudley & Roo conditions, you agree to the above.
The majority of the Dudley & Roo designs are made using jewellery grade aluminium or sterling silver.
Aluminium a very lightweight but strong metal and will not tarnish. It is hypo-allergenic and will not cause skin irritation or discolouring. The other metals we use include copper and brass. Due to the nature of hand-stamping metal, no two items will be produced exactly the same. Each letter and image is stamped individually and so will not appear like a machine engraved item. This gives each piece a personal and quirky authenticity! Please note, there may be metal displacement. Metal displacement occurs due to the metal being 'forced' back by the metal punch. Unlike engraving (where the metal is 'shaved' away), this is the only place for the metal to distort to.
Specific fonts and design stamps can of course be requested however, due to size/character/design limitations, Dudley & Roo reserve the right to choose a different font or design based on our knowledge to make the final design as aesthetically pleasing as possible. Similarly, if a design stamp is requested and this cannot fit on your piece of jewellery or your item, it will be omitted.
Any sterling silver items made by Dudley & Roo which exceed 7.78 grams in weight will be hallmarked and with our maker's mark applied in line with UK legislation and as a guarantee of the purity of the metals used in our work. Sterling silver items below the 7.78 gram threshold do not legally require hallmarking however, should you wish it to be hallmarked, it is possible on request but will require an additional fee. Please note that hallmarking an item will add to the turnaround time of your order.
Most metals can tarnish with time and/or exposure to chemicals. This is not a flaw in your jewellery, but a natural and unavoidable process. To keep your jewellery looking its best, I would advise to keep it away from perfumes, body lotions etc and do not wear whilst swimming, while carrying out manual tasks or in situations deemed unsafe to wear jewellery. A silver or other jewellery polishing cloth, dip (specific for the type of metal), wax or polishing compound will help remove any natural tarnish and keep your jewellery looking its best and in good condition.
The majority of items made will be photographed for use on social media and for marketing of Dudley & Roo. If you do not want your item used for these purposes, simply let us know.
Please note that items are not toys and should be treated with care and not given to or left in the reach of small children or babies.
When placing an order you agree that all information given is accurate and complete.
All orders are subject to acceptance and product availability. If Dudley & Roo does not have enough stock to deliver the goods you require we will notify you to offer alternatives or the expected delay in delivery.
All products remain Dudley & Roo’s property until full payment is made. Under no circumstances will any part of your order be made until full payment has been received.
The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised and confirmed before confirming the purchase.
You confirm that all details you provide to Dudley & Roo for the purpose of ordering and purchasing goods are true, accurate, and current, and that the credit card or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered. Please ensure that the name and address on your PayPal account is correct. D&R will only ship to the address provided as any alternative address given that is not correspondent with the PayPal address can invalidate any security PayPal provides.
If you have chosen to pay via the PayPal.me link directly, it is the customer’s responsibility to check that all information or details given (where necessary) on a personalised order, are correct. Details are taken from the message between the customer and the page’s messenger, to create your order. Any incorrect details given are liable with the customer. A fully itemised invoice can be requested as an alternate to a direct payment link, which D&R will advise should there be a high volume of stamping
All transfers conducted through Dudley & Roo are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.
Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Upon checkout, you have noted and agreed to continue the purchase, having been asked to read the stated turnaround time upon the homepage (unless a Rush Order fee has been added).
Please note that should an item be made to measure, where measurements have been given by the customer to Dudley & Roo, and the item does not fit, Dudley & Roo will re-size the item but at a cost to the customer. The customer is also liable for postage back to Dudley & Roo (the same postage as was sent to them) and then for postage to re-send to the customer. WE ALWAYS ADVISE MEASUREMENTS ARE TAKEN BY A JEWELLER AND THOSE MEASUREMENTS PASSED ON TO US.
Dudley & Roo reserve the right to end our agreement with you if you fail to make payment to us when due, you breach any of our terms and conditions, or if we suspect that you have engaged, or are about to engage, or have any way been involved in fraudulent or illegal activity with us.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers’ own expense and Dudley & Roo are not liable for any incurred charges past checkout.
** PAYMENT PLAN OPTION **
As above, any orders placed will not be made until payment to cover any aspect of the order in full, has been made. For example, should a £15 item be ordered but only a £10 minimum payment is made, the item will not be made until the next payment.
Payment(s) may be needed before materials for the order can be ordered in to fulfill the order.
Personalised orders may not be cancelled/refunded if they have been already paid for and made. Non-personalised orders can be amended/cancelled with a full refund so long as they have not already been made. A small charge may still be applied for time spent making the item for your order.
Payment of the full invoice must be made before any of the order is shipped out, unless the customer specifies a specific part of their order needs to be with them before a specified date, in which case, postage to cover this will be added.
Payment Plan is only available through PayPal and it’s invoicing system. Bank transfers, cash or any other method of payment will not be accepted.
A small surcharge of £3 will be added to the invoice to cover the added fees associated with Payment Plans. This is non-refundable.
GIFT VOUCHERS & EVOUCHERS
~ Gift vouchers and eVouchers, unless otherwise confirmed, are valid for 6 months from purchase unless otherwise agreed.
~ Vouchers are valid for use on the online store. This includes Bespoke Listings (a Bespoke Listing is an item which has been designed and confirmed between D&R and the customer; this may be an alternative design to something already on the website or it could be a one-off or unique order entirely).
~ Vouchers cannot be returned or exchanged for cash, nor can cash change be given.
~ Vouchers cannot be replaced if lost or stolen.
~ Any additional amounts exceeding the value of the voucher, is payable by the customer.
We can not be held responsible for shipping to an incorrect address, if that address is the one shown on your PayPal details. An incorrect delivery address may mean a wait time should the package make it's way back to us. In this instance, a redelivery fee will be charged.
Sterling silver items above £50 will need to be sent via Royal Mail Special Delivery without exception. This is due to the insurance in place when sending via this method. Therefore, if an item goes missing but a lesser shipping option has been selected, the liability falls with the customer and D&R are not liable to refund the full amount.
Please ensure that you have noted the order turnaround time. This will periodically change in accordance with workload and busy periods such as Christmas and other UK holidays or celebrated dates, but will be highlighted on the D&R website Home page. If in doubt, please get in touch and I will be happy to provide you with the relevant information. The delivery period stated is an approximate timescale. Goods will be sent to the address given in your order.
Should you require an order to be dispatched before the stated shipping time, there will be a rush order fee. Please note that this can not always be offered due to high volumes of orders around certain dates and public holidays.
Upon checkout, you have noted and agreed to continue the purchase, having been asked to read the stated turnaround time upon the homepage (unless a Rush Order fee has been added).
International shipping times may vary due to unexpected delays, holidays and customs. Unfortunately, this is out of our control and I cannot be held accountable.
Any customs charges that are incurred are the sole responsibility of the customer. Each country has customs and/or handling charges which need to be paid in order for you to receive your item(s). These charges are NOT included in our stated shipping costs.
Parcels (UK) will be shipped Second Class Signed For. For other shipping options, please state which option you require before being invoiced. Should you require a higher cost shipping option after having paid an initial invoice, a second invoice will be issued to cover the difference.
If we should be out of stock of materials to make your item(s), we will notify you. Please allow an extra 2-5 working days for shipping. If this is unsuitable, you may cancel your order and a refund will be issued.
Dudley & Roo shall not be held responsible for any loss, damage or theft of goods once they have been received by you.
If your order arrives broken, faulty or incorrect, you must notify us immediately and within 5 days.
Photographic and written evidence may be held by us of your order before it is sent. This is for the benefit of us, the customer and any postal service used and/or PayPal.
Should your order be sent to you and after a failed attempted delivery, returned to the sorting office/back to Dudley & Roo, return postage will be requested from you before redelivery.
Please note that in the event of any repairs of a non-Dudley & Roo item are carried out, Dudley & Roo will not be held liable for any previous damage of stones, metal or in any way to the item. Any damage to the original piece (not being repaired) will not be the responsibility of Dudley & Roo.
Personalised items and earrings cannot be returned or refunded.
If a personalised item is delivered damaged, Notification is required within 3 days upon receipt of the goods. You will then be required to return the whole item whereupon a replacement will be made and re-sent to you.
Earrings cannot be returned or refunded due to health and hygiene.
Cancellation of an order may only be granted if we have not begun to make it. If we have not started to make your item but have had to source and invest in materials specifically for your order, a refund may be given minus the cost of materials purchased by us.
An order which contains a mistake where blame lies with the customer will not be refunded or replaced however, a mistake made by Dudley & Roo will be refunded or replaced. This includes spelling mistakes, wrong dates or other wrong information. Please check the text you are entering on the site is as you would like it stamped.
For a non-personalised item, where the item has been received damaged, the whole item must be returned and a replacement will be issued as soon as possible, only limited to when the materials are in stock to remake.
Should you wish for a refund on a non-personalised item, it must be declared within 5 days and returned (at cost to you) in an immaculate and re-saleable condition and in it's original packaging. If the item is returned in any other condition, a refund will not be granted. Likewise, if the item is not returned to me within 7 days of you notifying us, your right to a refund will be dismissed.
Dudley & Roo reserve the right to deny a refund of any Rush Order fee that may have been added to an order, unless the item is faulty.
Please note that should an item be made to measure, where measurements have been given by the customer to Dudley & Roo, and the item does not fit, Dudley & Roo will of course re-size the item but at a cost to the customer. The customer is also liable for postage back to Dudley & Roo (the same postage as was sent to them) and then for postage to re-send to the customer.
WE ALWAYS ADVISE MEASUREMENTS ARE TAKEN BY A JEWELLER AND THOSE MEASUREMENTS PASSED ON TO US.
Our returns address is Windermere House, Church Lane, Marshchapel, Lincolnshire, DN36 5TW.
Any item(s) returned without prior notice will not be accepted. Items should be returned new, unused, and with all the tags still attached where applicable. Returns that are damaged (which initially arrived to you undamaged) or soiled will not be accepted and may be sent back to the customer, or alternatively, a refund minus the cost of a replacement, replacement parts, repackaging etc, may be issued.
Risk and Ownership
The risk of loss and/or damage to any goods passes to you upon delivery of your order.
Upon receipt of your goods, responsibility will fall on you for the safe custody and insurance of those goods in your possession.
Dudley & Roo do not have responsibility for any damage or loss which occurs to your goods after delivery.
Dudley & Roo do not accept any responsibility for any wear and tear, accidental damage or failure of parts or goods. We respectfully ask you to consider the fact that just because other items of jewellery/accessory(ies) tolerate a level of wear and tear, that not all items can be treated the same.
We do not accept liability for any errors and/or omissions contained in our website.
If an error is discovered in the price of goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.
Representation or Specification of Goods
Our product photographs may appear slightly larger or smaller than a product's actual size. This can be due to a photograph being taken close up or from a distance away. Some items may be represented as a colour(s) different to the actual item. This can also sometimes be a result of individuals' screen settings and photography techniques. Dudley & Roo will always ensure a description of an item is used to make the customer aware of metals used, sizes, stone, chain length etc. The information given is always given in good faith but we cannot be held responsible for inaccuracy. We would be pleased to discuss this further if you so wish.
You acknowledge that minor differences between actual goods and the way they appear on the website listing, for example, colouring, alignment, depth and packaging, will not be the liability of Dudley & Roo.
We cannot be held responsible for any differences in colour between the image on our site and the actual product.
All goods quoted on the website are in GBP (£) and include VAT. Delivery is quoted upon checkout.
Events outside Dudley & Roo’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that D&R is released from obligations to fulfill contractual agreements.
Example of such events (but are not limited to) are government action or omission, new or amended legislation, conflict, embargo, extreme weather conditions, fire or flood, sabotage, accident, terrorism, war, natural disasters, strikes or lack of delivery from suppliers.
The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.
Dudley & Roo reserve the right to initiate legal proceedings should any person(s), manufacturers or retailers try to replicate or copy any of the original designs. These designs are produced by us, and as such, we own the copyright to these works.
Dudley & Roo reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being sold out, D&R has the right to cancel the order and refund any amount paid in the best way. Dudley & Roo shall also notify the customer of equivalent replacement products if available.
We take every measure to ensure any data we collect is held securely and internet fraud is prevented. However, we cannot be held liable in the extremely unlikely event of a breach in our system.